Delivery & Returns

Refund Policy

Thanks for Shopping with Rimaasa Online Store

We truly appreciate your trust in us and hope you enjoy your purchase. If you experience any issues with your order, please let us know within 24 hours of receiving your goods and provide reasonable evidence so we can resolve the matter quickly.

If, for any reason, the delivery partner is unable to complete the delivery, or if you decide to cancel your order after it has already been handed over to the courier, we will issue a refund of 85% of the total purchase value.

Refunds will be processed back to the original payment method used at checkout.

Conditions for Returns

To be eligible for a return, items must meet the following conditions:

• The purchase was made within the last 7 days.

• The goods are in their original packaging and in the same condition you received them.

Please note that we cannot take responsibility for items that are lost or damaged during the return process. For your protection, we strongly recommend using a trackable and insured shipping service when sending items back to us.

Refunds can only be issued once we have received the returned goods or proof of delivery confirming that the items have been returned.

Goods That Cannot Be Returned

Some items are not eligible for return. These include:

• Custom-made or personalized products

• Perishable or expired items

• Unsealed products related to health, safety, or hygiene

• Items that have been mixed or combined with other goods after delivery and cannot be separated

We also reserve the right to decline returns if the items do not meet our return conditions, at our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, we’re here to help. You can reach us anytime at info@rimaasa.com, and our team will be happy to assist you.